General Policy
Know our guest policies and terms of stay
1.1 Check-in & Check-out
- Standard Check-in: 11:30 AM onwards
- Standard Check-out: Before 10:30 AM
- Early check-in and late check-out are subject to availability and may incur additional charges as determined by management.
1.2 Early Check-in
- Available from 7:00 AM onwards (subject to room availability and readiness).
- Applicable charges will apply. Confirmation is only provided on the day of arrival at the front desk.
- For arrivals before 7:00 AM, it is mandatory to book the previous night's accommodation.
1.3 Late Check-out
- Subject to availability on the day of departure.
- Additional charges apply for any extension beyond the standard 11:00 AM check-out time.
- Requests must be made at the reception desk on the day of departure; advance requests cannot be confirmed.
1.4 Hourly Stays
- Flexible hourly stays with 24-hour, 7-day check-in availability.
- Suitable for transit passengers and guests requiring short-duration accommodation.
- Contact reception directly for the latest hourly rates, which may vary by property and time of booking.
1.5 Luggage Storage
- Cloakroom or luggage storage facility is available at an additional charge.
- This service is available both during a guest's stay and after check-out.
- The property is not responsible for any loss or damage to items stored in the cloakroom.
1.6 Identification — Indian Nationals
- Valid government-issued photo ID is mandatory: Aadhaar Card, Passport, Driving Licence, or Voter ID Card.
- PAN Cards and all non-government issued IDs are NOT accepted.
- Local Delhi NCR identification is NOT accepted — guests must provide an ID with an address outside the Delhi NCR region.
- Failure to produce required identification will result in refused check-in.
1.7 Age Policy
- Guests must be 18 years of age or above to book or stay.
- This applies without exception to all private rooms and dormitory beds.
- Guests below 18 will not be permitted to check in under any circumstances, even if accompanied by an adult.
1.8 Payment Policy
- Booking is confirmed only after full payment has been received.
- Accepted payment modes: UPI, debit card, credit card, and cash where applicable.
- Management reserves the right to cancel bookings in case of non-payment or delayed payment.
1.9 Guest Conduct
- All guests must maintain respectful and courteous behaviour toward fellow guests, staff, and the community.
- Any form of misconduct, illegal activity, abuse, or vandalism is strictly prohibited.
- Management reserves the right to deny admission or remove any guest without refund for violations.
1.10 Safety & Security
- CCTV surveillance is active in all common areas and entry/exit points.
- Guests are solely responsible for the safety and security of their personal belongings.
- Management is not liable for any loss, theft, or damage to personal items.
- Guests are strongly advised to use the digital lockers provided in dormitory areas.
1.11 Prohibited Activities
- Illegal substances/narcotics are strictly prohibited and will be reported to law enforcement.
- No Alcohol: Possession or consumption of alcoholic beverages is strictly forbidden.
- No Smoking: Permitted only in designated areas where applicable; smoking inside rooms, bathrooms, or dorms is strictly prohibited and carries a fine.
- Ordering outside food is allowed, but eating inside dormitories or rooms is NOT permitted.
- Carrying firearms, ammunition, or weapons is strictly illegal and prohibited.
1.12 Damage Policy
- Any damage to property, furniture, or equipment during a guest's stay is chargeable.
- The cost of repair or replacement will be assessed by management and recovered from the guest.
- Significant or wilful damage may result in immediate termination of stay without refund.
1.13 General Terms
- By completing a booking or checking in, guests confirm they have read and understood all policies.
- Management reserves the right to update or amend these policies at any time without prior notice.
Cancellation Policy
Understand our refund windows and no-show terms
2.1 Cancellation & Modification
- Cancellations or modifications are free of charge up to 7 days before scheduled check-in.
- A 7% deduction on the refund amount will be applied for cancellations within this window.
- Example: If check-in is on Jan 8th, cancel by 11:59 PM on Jan 1st to receive a refund (minus 7% deduction).
2.2 After Cut-off Date
- No cancellations or full refunds are allowed after the 7-day deadline has passed.
- Cancellations made after this window will incur a 100% cancellation fee.
- Modifications (date changes) may be available until 1 day before arrival, subject to availability and cost differences.
2.3 Early Departures
- No refunds are provided for early check-outs or unused nights.
- Once checked in, the reservation is final regardless of actual duration of stay.
2.4 No-Show Policy
- Guests who do not arrive on the scheduled day are charged 100% of the total reservation amount.
- No-shows are treated as equivalent to same-day cancellations.
2.5 Group Bookings (7+ Guests)
- For group bookings of 7 or more guests, specific terms apply.
- No refund is applicable in case of cancellation or no-show once the group booking is confirmed.
2.6 Bookings via OTA Partners
- Reservations via MakeMyTrip, Booking.com, Goibibo, etc. must be managed directly on those platforms.
- The property cannot directly process cancellations for third-party bookings.
2.7 Refunds
- Eligible refunds are processed immediately from our side.
- It may take up to 10 business days to reflect in your bank account depending on the mode of payment.
Quick Reference — Cancellation Scenarios
| Scenario | Timeline | Refund Eligibility | Refund Mode |
|---|---|---|---|
| Free Cancellation | More than 7 days before check-in | 93% of booking amount | Original payment method |
| Post Cut-off Cancellation | After 7-day deadline | No refund (100% fee) | Not applicable |
| Early Departure | After check-in | No refund for unused nights | Not applicable |
| No-Show | Failure to arrive | 100% booking charged | Not applicable |
| Group Booking (7+ guests) | After confirmation | No refund | Not applicable |
| OTA Platform Booking | Any time | Per OTA platform policy | Via OTA platform |
| Cancelled by Property | Any time | 93% refund | Original payment method |
House Rules
Respect fellow travelers and keep the space welcoming for all
3.1 Conduct & Silent Hours
- HomeStay Delhi is community-focused. Respect for fellow travelers is essential at all times.
- Silent Hours: 10:00 PM to 8:00 AM. Guests must keep noise levels at a minimum in dorms and common spaces.
- The privacy and personal space of all guests must be respected.
3.2 Dormitory Etiquette
- No Food or Beverages: Consumption of food/drinks (except water) is strictly prohibited inside dormitory areas.
- Digital lockers are provided; please keep them securely locked at all times.
- Guests are expected to clean up after themselves in all shared spaces.
3.3 Amenities Usage
- In-house Theatre: Available on a first-come, first-served basis for resident guests.
- Game Zone & Working Space: Available for all guests; cannot be reserved in advance.
- Common Lounge: Available 24/7 for work, relaxation, and interaction.
- High-Speed Wi-Fi: Complimentary access provided throughout the property.
3.4 Prohibited Activities & Substances
- No Smoking/Alcohol/Drugs: Strictly prohibited anywhere inside the property or bathrooms.
- Violators will face immediate eviction and a fine.
- Possession of illegal substances will be reported directly to local law enforcement.
- Carrying firearms, ammunition, or dangerous weapons is strictly prohibited.
3.5 Visitors
- Visitor access is strictly prohibited inside dormitories or the common lounge area.
- All visitors must be accompanied by the resident guest they are visiting.
- Management reserves the right to ask any visitor to leave at its sole discretion.
3.6 Liability & Damages
- Guests are liable for any damage to property, equipment, or fixtures caused during their stay.
- Property is not responsible for personal loss, theft, or damage to belongings. Please utilize digital lockers.
General Terms
Acceptance, right of admission, and privacy
4.1 Acceptance of Policies
- By completing a booking or checking in, guests confirm they have read, understood, and agree to be bound by all policies and terms.
4.2 Right of Admission
- Management reserves the right of admission at all properties.
- Guests may be denied check-in or asked to vacate for non-compliance with identification, rules, or disruptive behaviour.
- Guests removed for policy violations are not entitled to a refund for unused nights.
4.3 CCTV Surveillance
- All properties are equipped with CCTV in common areas and entry/exit points for safety and security.
- Footage is retained for a defined period and may be accessed for investigations.
- By entering, guests acknowledge and consent to CCTV surveillance.
4.4 Policy Updates
- Management reserves the right to update or amend these policies at any time without notice.
- The most current version will always be available at the property and on our official website.
4.5 Contact & Feedback
- For any queries or assistance, please speak with our front desk team.
- We value guest feedback and are committed to continuous improvement.