General Policy
Check-in, payments, identification, and general conduct
Check-in & Check-out
- Check-in: 1:00 PM onwards
- Check-out: Before 11:00 AM
- Early check-in and late check-out are subject to availability and may incur additional charges
Early Check-in
- Early check-in is subject to room availability and readiness
- Charges may apply
- Confirmation is provided only on the day of arrival
- Early check-in is available from 7:00 AM onwards
- For arrivals before 7:00 AM, previous night booking is required
Late Check-out
- Late check-out is subject to availability
- Additional charges will apply
- Guests must request at reception on the day of departure
Hourly Stays
- Flexible hourly stays are available with 24×7 check-in
- Suitable for transit and short stays
- Contact reception for latest hourly rates
Luggage Storage
- Cloakroom facility available at additional charges
- Can be used during stay or after check-out
- Subject to applicable charges
Identification (Indian Nationals)
- Valid government-issued photo ID is mandatory (Aadhaar, Passport, Driving License, Voter ID)
- PAN cards and non-government IDs are not accepted
- Local Delhi NCR ID is NOT accepted
- Guests must provide ID showing address outside Delhi NCR
Identification (Foreign Nationals)
- Valid passport and visa are mandatory
- Guests must provide required C-Form details for FRRO registration
Age Policy
- Guests must be 18 years or above to stay
- This property follows a shared dormitory model
Payment Policy
- Booking is confirmed only after payment
- Accepted modes: UPI, debit/credit card, and cash (if applicable)
- Management reserves the right to cancel bookings in case of non-payment
Guest Conduct
- Guests must maintain respectful behaviour
- Any misconduct, illegal activity, or disturbance is strictly prohibited
- Management reserves the right to deny admission or remove guests without refund
Safety & Security
- CCTV surveillance is active in common areas
- Guests are responsible for their personal belongings
- Management is not liable for any loss, theft, or damage
Prohibited Activities
- Illegal substances and activities are strictly prohibited
- Smoking allowed only in designated areas (if applicable)
- Ordering outside food is allowed but eating in the dorm or room is not allowed
Damage Policy
- Any damage to property or facilities will be chargeable
- Charges will be recovered from the guest
General Terms
- By booking or staying, guests agree to all policies
- Policies may be updated without prior notice
Cancellation Policy
Understand our refund windows and no-show terms
Free Cancellation & Modification
- Cancel or modify your reservation free of charge up to 7 days before your scheduled check-in date
- Example: If your check-in is on January 8th, you may cancel or modify until 11:59 PM on January 1st to receive a full refund
After Cut-off Date
- No cancellations or changes are allowed after the 7-day deadline has passed
- Any cancellations made after this window will incur a 100% cancellation fee
Early Departures
- No refunds are provided for early check-outs or unused nights
- Once checked in, the reservation is final
No-Show Policy
- Guests who do not show up will be charged 100% of the total reservation amount
Group Bookings (7+ Guests)
- For group bookings of more than 7 people, specific group terms apply
- No refund is applicable in case of cancellation or no-show once the booking is confirmed
Bookings via OTA Partners
- Reservations made through platforms like MakeMyTrip, Booking.com, Goibibo, etc. must be cancelled or modified directly on those platforms
- We cannot directly process cancellations for bookings made via third-party agencies
Refunds
- Refunds are processed immediately from our side
- May take up to 10 days to reflect in your bank account depending on your payment method and bank processing times
House Rules
Respect fellow travelers and keep the space welcoming for all
Conduct & Silent Hours
- HomeStay Delhi is a community-focused accommodation. Respect for fellow travelers is essential
- Silent Hours: 10:00 PM to 7:00 AM — please keep noise levels minimal in dormitory areas
- Respect privacy and personal space of other guests at all times
Dormitory Etiquette
- No Food Inside Dorms: Food consumption inside dormitory areas is strictly prohibited to maintain hygiene and cleanliness
- Digital lockers are provided for each guest — always keep your valuables locked when not in use
- Maintenance of common areas is a shared responsibility. Clean up after yourself
Amenities Usage
- In-House Theater: Available on a first-come, first-served basis for all resident guests
- Common Lounge: Available 24/7 for work, relaxation, and interaction
- Free Wi-Fi: Complimentary high-speed Wi-Fi is provided throughout the property
Prohibited Activities & Substances
- No Smoking: Any smoking inside the property or bathrooms is strictly prohibited. Violators will face immediate eviction and a fine
- No Alcohol: Possession or consumption of alcoholic beverages is strictly forbidden
- Illegal Substances: Possession or use of drugs or any illegal substances will be reported directly to local law enforcement
- Weapons/Explosives: Carrying firearms, ammunition, or any dangerous weapons is illegal and strictly prohibited
Visitors
- Non-resident visitors are allowed only in the reception area until 8:00 PM
- No visitor access is allowed in the dormitory or common lounge area
Liability & Damages
- Guests are liable for any damages to the property, equipment, or fixtures during their stay
- HomeStay Delhi is not responsible for any personal loss, theft, or damage to belongings. Please utilize the digital lockers provided